Shipping policy
At Keepers Of The Vale, most of our products are made to order especially for you. Please allow time for both production and shipping when estimating when your order will arrive.
We currently ship exclusively within the United States.
Our made-to-order products are produced and fulfilled in the United States through Printify and its US-based fulfilment partners
Processing & Production Times
Our estimated production time is:
3–5 business days
Production time begins after your order has been successfully placed and is separate from shipping time.
During busy periods, holidays, or unusually high order volumes, production may occasionally take longer.
Estimated Shipping Times
Once your order has completed production, estimated shipping time within the United States is:
4 - 6 business days
These delivery times are estimates rather than guarantees. Actual delivery times may vary depending on your location, carrier delays, weather conditions, holidays, and other circumstances outside our control.
Free US Shipping
We offer free standard shipping storewide on all orders within the United States.
There is no minimum order value required to qualify for free standard shipping.
At this time, we do not ship outside the United States.
Order Tracking
Where tracking is available for your order, tracking information will be provided once your order has been dispatched.
Please allow some time after receiving your tracking information for the carrier's tracking system to update.
Shipping Address Changes
Please check your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at keepersofthevale@gmail.com.
Because our products are made to order and may enter production shortly after purchase, we cannot guarantee that the shipping address can be changed once production or fulfilment has begun.
Keepers Of The Vale cannot be responsible for delays or delivery issues caused by an incorrect or incomplete shipping address supplied at checkout.
Delayed Orders
Occasional shipping delays can occur, particularly during holidays, severe weather, or periods of high carrier demand.
If your order appears to be significantly delayed, please contact us at keepersofthevale@gmail.com and we will help you review the available tracking and shipping information.
Please note that estimated delivery dates are not guaranteed delivery dates.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbours, and with the shipping carrier.
If you are still unable to locate your order, please contact us at keepersofthevale@gmail.com with your order number and we will assist where possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery.
Please include your order number, a description of the issue, and clear photographs of the item so we can investigate and provide an appropriate solution.
For additional information regarding damaged items, cancellations and refunds, please see our Return & Refund Policy.
Contact Us
If you have any questions regarding production, shipping, or the delivery of your order, please contact:
Keepers Of The Vale
220 Menzies Road
Glasgow, G21 3NE
United Kingdom
Email: keepersofthevale@gmail.com
Phone: +447473451538